• What is your return policy?
• How can I cancel an order?
• I cannot make it to a seminar that I am registered in?
• Who is preparing and presenting the material?
• What is your privacy policy?
• When is ... ?

The Law Office of Ken Koenen guarantees your satisfaction and offers you returns of written books or computer discs within 30 days of order receipt. To ensure that your returned merchandise is credited properly you must first contact Customer Service to obtain a return authorization number and package label. Packages without proper return authorization will not be accepted.

Items returned will be refunded to the credit card used; if you paid by check, you will be issued a merchandise credit. We do not issue refund checks. Please note that shipping and handling charges are non-refundable. There is no refund for legal services or webinars and tele-seminars.  Webinars and Tele-Seminars may be cancelled at any time 3 hours prior to the start of the propgram.

To return an item for any reason within 30 days of order receipt:

• Send an email message to our Customer Service department at support@lawken.com.  Put "Return authorization needed" on the subject line to help us process your request quickly. In the body of the email message specify your Order ID number, the reason for return, and list the item(s) you are returning. We will provide a return authorization number within 24 hours and will email a return label to you.
• Pack the item(s) that you are returning to us. Enclose a copy of your packing slip and wrap the package securely. Affix the label that we emailed to you and ship the package via U.S. Mail or UPS. Be sure to apply adequate postage.

Within 2 to 3 business days after we receive your package, our Returns Department will issue your credit. We will notify you via e-mail of the amount of your refund.

All returns and billing questions must be resolved within 30 days of order receipt.

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To cancel an order, please send an email message to support@myrealestate101.com as soon as possible. Be sure to include your name and order confirmation number in the email. This information will help ensure that we cancel the correct order for you.

We are unable to cancel an order once it has entered the shipping process.

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We understand that things can occur that would prevent you from attending a seminar for which you have registered.  Please contact us as soon as you know that you cannot attend.  You will be credited the amount for the seminar fee to any other product or service that we provide.  All of our live seminars will also be available online.

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All products and seminars are prepared by Ken Koenen and/or Gabriela Koenen from our own personal knowledge, history and research.  We do not "farm out" out work, so you can be assured that you are receiving first hand information.

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1. Our Commitment to Privacy. This notice describes our Privacy Policy. Our privacy policy is designed to advise you about how we collect, use, and protect the personal information you provide. By visiting this site, you are accepting the practices described in this Privacy Policy.

2. What Information is Collected.

(a) Information You Provide to Us: We collect any information you enter on our site, or that you give us in any other way. You can choose not to provide certain information, but you may not be able to take advantage of our services and features.

(b) Automatic Information: When you visit a website, you disclose certain information, such as your Internet Protocol (IP) address and the time of your visit. This site, like many other sites, records this basic information about visits to our site.

(c) ''Cookies'': Cookies are pieces of information that are transferred to your computer from a web server. Most browsers are set up to accept cookies, but you can change your settings to have your browser notify you when you receive a new cookie or to refuse to accept cookies.

3. How and When the Information is Used. The information we collect is used for administering our business activities. Occasionally we may use the information to notify you about changes to our website, new services, or special offers.

4. How We Protect Your Information. The privacy and protection of your information is important to us. We do not make any personal information available to third parties without your permission.

Your access to some services and content is password protected. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected services at the end of your session.

5. Who Has Access to the Information. Information about our users is important to us. We will not disclose any individually identifiable information to any third party without first receiving that user's permission.

6. Methods We Use to Protect Your Information. We use security software to protect the confidentiality of your personal information. In addition, our business practices are reviewed periodically for compliance with policies and procedures governing the security and confidentiality of our information. Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons.

7. Children. This website does not provide services or sell products to children under the age of 18. [If you are under 18, you may use this website only with the involvement of a parent or guardian.]

8. How You Can Access Your Information. You can request access to all your personally identifiable information by sending an e-mail to gabriela@lawken.com.

9. Consent. By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

10. Changes to Privacy Policy. If our Privacy Policy or procedures change, we will immediately post those changes to our website. Any such changes will be effective immediately upon being posted, unless otherwise stated in the change.

11. Effective Date. This Privacy Policy is effective as of April 1, 2009.
 

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Ken Koenen is December 29th, and Gabriela Koenen is July 24th.  Feel free to send us you good wishes.

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